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Country: Magyarország
Language: Magyar

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Hettich Marketing- und Vertriebs GmbH & Co. KG
Anton-Hettich-Straße 12-16
32278 Kirchlengern / Germany

Headquarters
Phone: +49 5733 / 798 - 0
E-mail: info@hettich.com
Web: www.hettich.com
Times (Mon-Thu): 8 a.m. – 5 p.m.
Times (Fri): 8 a.m. – 3 p.m.

Advice on products and application
Phone: +49 5733 / 798 101
E-mail: info@hettich.com
Time (Mon-Thu): 8:30 a.m. – 3.30 p.m.

Kövessen minket:

© Hettich Holding GmbH & Co. oHG 2025

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FAQ

Login & Ordering

How can I get a login for the Hettich eShop?

The Hettich eShop can only be logged in to by industrial customers and retail partners with a Hettich customer account. The following option instead is available for all other users such as joiners, carpenters or consumers: you can put your chosen articles into the cart and then order them from one of our Hettich retail partners.

Why do I first have to log in to the Hettich eShop before I can add items to my cart?

The Hettich eShop's ordering function is only enabled for industrial customers and retail partners with a Hettich customer account. This means the shopping cart can only be filled by logged in customer account holders. The following option instead is available for all other users such as joiners, carpenters or consumers: you can put your chosen articles on the "Favourites list" and then order them from one of our Hettich retail partners

How can I collate and purchase my items in the Hettich eShop without a Hettich customer account?

If you wish to make purchases without a Hettich customer account, please place them in the cart. This is where you can easily collate all the products you need and then order them from one of our Hettich retailers.
You can also export the item list in CSV format (Excel spreadsheet). Retailer shops often support the process for importing CSV files. Using your Excel list you can order direct from one of our Hettich retail partners.
Do you have any further questions about supply sources? Please feel free to email us at: info@hettich.com

As a user not logged in to the Hettich eShop, how can I save an interim list of the items I need?

Save the items in the cart and export this interim list as a CSV file if you wish to pause your article search. You can upload this CSV file again later on through the cart and continue working on it.

Planning

Why doesn’t the CAD data in the Hettich eShop always correspond exactly to the product?

Hettich reduces the file size to make it easier for you to download and process. Fitting space dimensions and fastening positions are a true reflection of the actual situation.

Where can I find the CAD data formats I need in the Hettich eShop?

You can choose from a variety of CAD data formats for your download directly under the description of the selected product.

Is CAD data available for all items in the Hettich eShop?

We can provide you with the associated CAD data for the majority of our items. – Is your item is not yet included? If it isn't, simply send us an email stating the item in question and the CAD data format you require to info@hettich.com

Mijn account

Waar vind ik mijn opdrachtstatus in de Hettich eShop?

Als ingelogde user vindt u alle opdrachten bij 'Mijn account' onder 'Bestelhistorie'. U vindt daar uw orderstatus evenals de trackinginformatie.

Kan ik afwijkende leveradressen opslaan in de Hettich eShop om vaker te gebruiken?

Ja, u kunt bij 'Mijn account' onder 'Adresboek' afwijkende leveradressen opslaan en later voor bestellingen selecteren.

Waar vind ik de artikelprijzen in de Hettich eShop?

Ingelogde gebruikers zien de netto inkoopprijs direct bij het artikel.

Waar kan ik in de Hettich eShop zien of een artikel verkrijgbaar is?

Ingelogde gebruikers zien bij het artikel direct of dit uit voorraad leverbaar is. Samen met de opdrachtbevestiging ontvangt u dan de exacte leveringsdatum.
Als gast kunt u via het zoeken naar uw Hettich vakhandelaar de beschikbaarheid van de artikelen bekijken.

Kan ik een in de Hettich eShop verstuurde bestelling nog veranderen voordat deze wordt verzonden?

TIn de eShop is dat niet mogelijk, neem bij wijzigingen achteraf in de bestelling contact op met uw contactpersoon bij Hettich.

Kunnen meerdere users van de Hettich eShop één account hebben?

Ja, neem hiervoor a.u.b. contact op met uw contactpersoon bij Hettich.

Kan ik mijn facturen en leverbonnen in de Hettich eShop bekijken?

Ja, u vindt de facturen en leverbonnen van uw opdracht bij de 'Bestelhistorie' en kunt deze hier ook downloaden.

How can I change my customer data in the Hettich eShop?

You can't change your customer data yourself. Please get in touch with your Hettich contact person if you wish to make changes.

Service & Support on products and application

I am looking for a replacement for a Hettich furniture fitting, where can I find help?

Please contact the vendor of your furniture directly first as there may be warranty cover, or the vendor will provide a replacement on a goodwill basis. If this is not an option, please send 3 to 4 informative photos (mounting situation, overall view of the fitting, detailed views) and a brief description of the fitting to info@hettich.com.

Where can I get replacements for my refrigerator hinges and other fittings in household appliances?

Please contact the appliance manufacturer directly first for replacements as there may be warranty cover or the manufacturer may provide a replacement on a goodwill basis. If this is not an option, please send 3 to 4 informative photos (mounting situation, overall view of the fitting, detailed views) and a brief description of the fitting to info@hettich.com.

How do I find a personal contact at Hettich?

Please send us an email to info@hettich.com describing what we can do for you. We look forward to hearing from you and will then contact you in person straight away.
You will find contact persons for cabinet makers, interior designers and specialist retailers at here

Service & support for the eShop

Do you need help using our eShop?

Please feel free to contact:
Phone: +49 5733 / 798 - 0
E-mail: info@hettich.com
Times (Mon-Thu): 8 a.m. – 5 p.m.
Times (Fri): 8 a.m. – 3 p.m.

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