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Hettich Marketing- und Vertriebs GmbH & Co. KG
Anton-Hettich-Straße 12-16
32278 Kirchlengern / Germany

Headquarters
Phone: +49 5733 / 798 - 0
E-mail: info@hettich.com
Web: www.hettich.com
Times (Mon-Thu): 8 a.m. – 5 p.m.
Times (Fri): 8 a.m. – 3 p.m.

Advice on products and application
Phone: +49 5733 / 798 101
E-mail: info@hettich.com
Time (Mon-Thu): 8:30 a.m. – 3.30 p.m.

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FAQ

Login & Ordering

How can I get a login for the Hettich eShop?

The Hettich eShop can only be logged in to by industrial customers and retail partners with a Hettich customer account. The following option instead is available for all other users such as joiners, carpenters or consumers: you can put your chosen articles into the cart and then order them from one of our Hettich retail partners.

Why do I first have to log in to the Hettich eShop before I can add items to my cart?

The Hettich eShop's ordering function is only enabled for industrial customers and retail partners with a Hettich customer account. This means the shopping cart can only be filled by logged in customer account holders. The following option instead is available for all other users such as joiners, carpenters or consumers: you can put your chosen articles on the "Favourites list" and then order them from one of our Hettich retail partners

How can I collate and purchase my items in the Hettich eShop without a Hettich customer account?

If you wish to make purchases without a Hettich customer account, please place them in the cart. This is where you can easily collate all the products you need and then order them from one of our Hettich retailers.
You can also export the item list in CSV format (Excel spreadsheet). Retailer shops often support the process for importing CSV files. Using your Excel list you can order direct from one of our Hettich retail partners.
Do you have any further questions about supply sources? Please feel free to email us at: info@hettich.com

As a user not logged in to the Hettich eShop, how can I save an interim list of the items I need?

Save the items in the cart and export this interim list as a CSV file if you wish to pause your article search. You can upload this CSV file again later on through the cart and continue working on it.

Planning

Why doesn’t the CAD data in the Hettich eShop always correspond exactly to the product?

Hettich reduces the file size to make it easier for you to download and process. Fitting space dimensions and fastening positions are a true reflection of the actual situation.

Where can I find the CAD data formats I need in the Hettich eShop?

You can choose from a variety of CAD data formats for your download directly under the description of the selected product.

Is CAD data available for all items in the Hettich eShop?

We can provide you with the associated CAD data for the majority of our items. – Is your item is not yet included? If it isn't, simply send us an email stating the item in question and the CAD data format you require to info@hettich.com

My Account

Where can I view my order status in the Hettich eShop?

As a logged in user, you will find all orders in the "My account" domain under "Order history". This is where you will find your order status and tracking information.

Can I save different delivery addresses in the Hettich eShop for a frequently used item?

Yes you can, in the "My account" domain under "Address book" you can save different delivery addresses and select them later on for your orders.

Where can I find item prices in the Hettich eShop?

As a logged in user, you can see your net purchase price directly on the item.

Where in the Hettich eShop can I see whether an item is available?

As a logged in user, you can see directly on the item whether this is in stock. You will then receive the exact delivery date with the order confirmation.
As a guest user, you can view item availability through the retailer of your choice.

Can I still change a submitted order in the Hettich eShop before it is shipped?

This is not possible directly in the eShop. Please get in touch with your Hettich contact person if you wish to make subsequent changes to your order.

Is it possible to have several users for a customer account in the Hettich eShop?

Yes it is, please get in touch with your Hettich contact person.

Puis-je consulter mes factures et mes bons de livraison dans la boutique Hettich eShop ?

Oui, vous pouvez télécharger les factures et les bons de livraison relatifs à votre commande en allant à la rubrique « Historique des commandes ».

Comment puis-je modifier mes données client dans la boutique Hettich eShop ?

Vous ne pouvez pas modifier, vous-même, vos données client, veuillez contacter, pour cela, votre interlocuteur Hettich qui procédera alors aux changements souhaités.

Service et assistance pour les produits et les applications

Je souhaite remplacer une ferrure de meuble Hettich, qui peut m’aider ?

Veuillez tout d’abord contacter directement la personne qui vous a vendu le meuble car la ferrure peut éventuellement faire l’objet d’une garantie ou la personne qui vous a vendu le meuble peut la remplacer gracieusement en signe de bonne volonté. Si cela n’est pas possible, veuillez envoyer 3 ou 4 photos explicites (situation de montage, vue générale de la ferrure, vues détaillées) et une brève description de la ferrure à info@hettich.com.

À qui dois-je m’adresser pour remplacer mes charnières de réfrigérateur et d’autres ferrures dans des appareils électroménagers ?

Veuillez tout d’abord contacter directement le fabricant d’appareils électroménagers si vous avez besoin d’une pièce de rechange car ces pièces peuvent faire l’objet d’une garantie ou le fabricant d’appareils électroménagers peut éventuellement les remplacer gracieusement en signe de bonne volonté. Si cela n’est pas possible, veuillez envoyer 3 ou 4 photos explicites (situation de montage, vue générale de la ferrure, vues détaillées) et une brève description de la ferrure à info@hettich.com.

Comment trouver mon interlocuteur personnel chez Hettich ?

Veuillez nous indiquer dans un e-mail info@hettich.comce que nous pouvons faire pour vous. Nous sommes impatients de vous lire et nous prendrons immédiatement contact avec vous.
Vous trouverez nos interlocuteurs pour les menuisiers, les architectes d’intérieur et les revendeurs spécialisés ici

Service et assistance pour l'eShop

Vous avez besoin d'aide pour utiliser notre eShop ?

N'hésitez pas à prendre contact avec nous:
N° de téléphone : +49 5733 / 798 - 0
E-mail : info(at)hettich.com
Site Internet : www.hettich.com
Horaires (du lundi au jeudi) : de 8 heures à 17 heures
Horaires (le vendredi) : de 8 heures à 15 heures

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